Weekend Away Vault

FREQUENTLY ASKED QUESTIONS

Do you have a catalog?

dVault has made the environmentally responsible decision not to print paper catalogs. Instead, the company provides detailed product information on dvault.com. This decision helps the environment and reduces costs to all.

How are units shipped?

Smaller locking mailboxes (Mail Protector Vault, Weekend Away Vault, Parcel Protector Vault, Package Drop Vault and Package Drop Vault Plus) ship via Fed Ex Ground. Larger units (Package Service Delivery Vault, Secure Collection Unit, Full Service Curbside Delivery Vault) ship on small pallets via Fed Ex Freight.

When are units shipped?

Most locking mailboxes are shipped within two business days of order receipt.

Advice on finding someone to install a dVault product:

Ask your contractor or handyman. Installation services are also available at The Home Depot or Lowe’s.

Are replacement parts available?

Yes. All dVault units feature replacement parts. Please contact dVault Customer Service. Can I cover dVault mailboxes with regular brick, stucco or other materials? Yes, however you must properly prepare all surfaces. Thin brick, stone and other materials may be used allowing your dVault unit to blend into architectural and landscaping themes. Ask your home improvement contractor for specific recommendations. Importantly, do NOT cover the secure-Drop Door with any materials. Doing so will undermine the operation and sealing of the door. Note: Any damage caused by veneeringing or enclosing the unit, or from applying excess pressure to the sides, top, doors, or door mechanisms of the unit will void the warranty on the unit.

WEEKEND AWAY VAULT DVJR0060 INSTALLATION INSTRUCTIONS

SIDE MOUNT POST SYSTEMS

Tools and/or Materials Required (not provided):

• Shovel or posthole digger
• Concrete mix and gravel (optional)
• Level,
• ½ inch open/box end wrench or socket set.
• Note: Fastening hardware is included. Other tools/materials/hardware may also be necessary depending upon actual installation.

Installation Procedure:

1. General Installation Requirements: Customers are required to contact the local Post Office before installing the mailbox to insure its correct placement and height at the street. Generally, mailboxes are installed at a height of 41–45" from the road surface to inside floor of the mailbox or point of mail entry (locked designs) and are set back 6–8" from front face of curb or road edge to the mailbox door.
2. Dig a hole for the in-ground mailbox post. Hole should be approximately 6” in diameter and 24-28” deep. Use level to straighten pole, back fill hole and tamp dirt as needed (Note: “Quick Crete” or concrete may also be used – installations at highways edge require separate instructions).
3. Periodically check the vertical alignment of the post when back filling or as the concrete is curing.
4. When back fill tamping is complete, or concrete is cured, you are now ready to mount the mailbox to the side mount post system – See Side Mount Mailbox Mounting Instructions (below)

CONCRETE MUST BE BELOW FROST LINE. TAKE CARE NOT TO PUNCTURE WATER SEWER, GAS, CABLE OR TELEPHONE LINES WHEN DIGGING HOLES. Side Mount Mailbox Mounting Instructions:

1. Locate and place mailbox on its side.
2. Locate the knock outs on the side that will face the post and knock out the holes as shown in Figure 1.
3. Rotate mailbox and place it on its side.Locate the knock outs that will face the post bracket and knock out the holes as shown in Figure 2.
4. Install under-unit support bracket to post using two of the provided 5/16" – 18 hex bolts and lock washers. Tighten as needed
5. Locate mailbox keys and open access door in the fully open position.
6. Place and align the mailbox on the post bracket over the bottom set of holes as shown below, and install two of the provided 5/16" – 18 hex bolts and lock washers through the bottom knockouts of the unit into the threaded holes of the previously installed under-unit support bracket. Tighten as needed.
7. Install two final  5/16" – 18 hex bolts and lock washers through the side of the mailbox using the side knockouts that were previously removed. Tighten as needed.
8. Note: Damage caused by incorrectly veneering or installing the unit will void the unit’s warranty.  Please see our full warranty policy for additional details.

IMAGES IT IS IMPORTANT TO NOTE THAT IT IS NOT THE RESPONSIBILITY OF MAIL CARRIERS TO OPEN MAILBOXES THAT ARE LOCKED, ACCEPT KEYS FOR THIS PURPOSE, OR LOCK MAILBOXES AFTER DELIVERY OF MAIL.

TOP-MOUNT POST SYSTEMS

Tools and/or Materials Required (not provided):

• Shovel or posthole digger
• Concrete mix and gravel (Above Ground Post Systems)
• Level, screwdriver, ½ inch open/box end wrench or socket set
• 4 J-shaped anchor bolts, lock washer and nuts (Above Ground Post Systems).
• Other tools/materials may also be necessary depending upon actual installation.

Installation Procedure:

1. General Installation Requirements: Customers are required to contact the local Post Office before installing the mailbox to insure its correct placement and height at the street. Generally, mailboxes are installed at a height of 41–45 inches from the road surface to inside floor of the mailbox or point of mail entry (locked designs) and are set back 6 – 8 inches from front face of curb or road edge to the mailbox door.
2. Align top plate and mailbox to post- There are four 5/16″-18 C hex head bolts and washers provided with the post to attach the mailbox and top plate to the post. Open key-locked access door and install four 5/16″-18 C hex head bolts with washers through the floor of the mailbox, top plate and into the fixed machine nuts in the post, and tighten as needed. Above Ground Installation, Skip down to Step #4
3. Dig a hole for the in-ground mailbox post. Hole should be approximately 6″ in diameter and 16–17″ deep. Use level to straighten pole, back fill hole and tamp dirt as needed.
4. Above ground mailbox post and concrete footing. You will need approximately 4 cu ft. The top surface of the footing should be about 12″ by 12″ and extend 20″ into the ground. The bottom of the hole for the concrete footing should be filled with about 4″ of gravel for drainage under the post.
5. See number 2 above for fastening instructions.
6. Attach the 4 J-shaped anchor bolts to the base of the post with 4 nuts under and 4 nuts over the bottom mounting plate. Pour the concrete into the hole with a stick while filling to reduce any air pockets. Press the anchor bolts on the bottom of the post into the concrete until the bottom plate is resting on the top surface of the wet concrete. Use a level on the sides of the post to ensure that the post is aligned vertically. Periodically check the vertical alignment of the post as the concrete is curing.

CARE AND CLEANING INSTRUCTIONS

Maintenance Instructions for your Premium dVault Mailbox

As with any product exposed to outdoor conditions, your premium dVault mailbox will look and function best if you periodically clean it. The frequency of maintenance varies based on where you live and based on how well your mailbox is protected from weather and sun. Products in harsh weather climates require more frequent care. Generally, if your premium mailbox begins to look dirty or weathered, it’s time to clean it according to the following instructions.

Cleaning powder coated (painted) surfaces:

Rinse surfaces with clean, warm water to remove dirt. Gently clean surfaces with mild soap and water. To remove tough stains or to help restore the original finish, use an automotive wax or a light lubricant such as WD40.