Parcel Protector Vault

FREQUENTLY ASKED QUESTIONS

Do you have a catalog?

dVault has made the environmentally responsible decision not to print paper catalogs. Instead, the company provides detailed product information on dvault.com. This decision helps the environment and reduces costs to all.

How are units shipped?

Smaller locking mailboxes (Mail Protector Vault, Weekend Away Vault, Parcel Protector Vault, Package Drop Vault and Package Drop Vault Plus) ship via Fed Ex Ground. Larger units (Package Service Delivery Vault, Secure Collection Unit, Full Service Curbside Delivery Vault) ship on small pallets via Fed Ex Freight.

When are units shipped?

Most locking mailboxes are shipped within two business days of order receipt.

Advice on finding someone to install a dVault product:

Ask your contractor or handyman. Installation services are also available at The Home Depot or Lowe’s.

Are replacement parts available?

Yes. All dVault units feature replacement parts. Please contact dVault Customer Service. Can I cover dVault mailboxes with regular brick, stucco or other materials? Yes, however you must properly prepare all surfaces. Thin brick, stone and other materials may be used allowing your dVault unit to blend into architectural and landscaping themes. Ask your home improvement contractor for specific recommendations. Importantly, do NOT cover the secure-Drop Door with any materials. Doing so will undermine the operation and sealing of the door. Note: Any damage caused by veneeringing or enclosing the unit, or from applying excess pressure to the sides, top, doors, or door mechanisms of the unit will void the warranty on the unit.

INSTALLATION INSTRUCTIONS

DVU0050 SERIES POST MOUNT SYSTEMS

Tools and/or Materials Required (not provided):

• Shovel or posthole digger
• Concrete mix and gravel (Above Ground Post Systems)
• Level, screwdriver, ½ inch open/box end wrench or socket set
• 4 J-shaped anchor bolts, lock washer and nuts (Above Ground Post Systems).
• Other tools/materials may also be necessary depending upon actual installation.

Installation Procedure:

1. General Installation Requirements: Customers are required to contact the local Post Office before installing the mailbox to insure its correct placement and height at the street. Generally, mailboxes are installed at a height of 41–45 inches from the road surface to inside floor of the mailbox or point of mail entry (locked designs) and are set back 6 – 8 inches from front face of curb or road edge to the mailbox door.
2. Align top plate and mailbox to post- There are four 5/16″-18 C hex head bolts and washers provided with the post to attach the mailbox and top plate to the post. Open key-locked access door and install four 5/16″-18 C hex head bolts with washers through the floor of the mailbox, top plate and into the fixed machine nuts in the post, and tighten as needed. Above Ground Installation – Skip down to Step #4.
3. Dig a hole for the in-ground mailbox post. Hole should be approximately 6″ in diameter and 16–17″ deep. Use level to straighten pole, back fill hole and tamp dirt as needed.
4. Above ground mailbox post and concrete footing. You will need approximately 4 cu ft. The top surface of the footing should be about 12″ by 12″ and extend 20″ into the ground. The bottom of the hole for the concrete footing should be filled with about 4″ of gravel for drainage under the post.
5. See number 2 above for fastening instructions.
6. Attach the 4 J-shaped anchor bolts to the base of the post with 4 nuts under and 4 nuts over the bottom mounting plate. Pour the concrete into the hole with a stick while filling to reduce any air pockets. Press the anchor bolts on the bottom of the post into the concrete until the bottom plate is resting on the top surface of the wet concrete. Use a level on the sides of the post to ensure that the post is aligned vertically. Periodically check the vertical alignment of the post as the concrete is curing.
7. Note: Damage caused by incorrectly veneering or installing the unit will void the unit’s warranty.  Please see our full warranty policy for additional details.

CONCRETE MUST BE BELOW FROST LINE. TAKE CARE NOT TO PUNCTURE WATER SEWER, GAS, CABLE OR TELEPHONE LINES WHEN DIGGING HOLES.IT IS IMPORTANT TO NOTE THAT IT IS NOT THE RESPONSIBILITY OF MAIL CARRIERS TO OPEN MAILBOXES THAT ARE LOCKED, ACCEPT KEYS FOR THIS PURPOSE, OR LOCK MAILBOXES AFTER DELIVERY OF MAIL. The following video links will direct to www.youtube.com. Although we make every effort to ensure these links are accurate, up to date and relevant, dVault cannot take any responsibility for pages or videos maintained by external providers. These videos are offered to the public for information and instructional purposes only, and should not be relied upon as a substitute or replacement for an installation professional. Neither the producers, presenters, nor dVault shall be held liable for any damages arising directly or indirectly from use of this information.

CARE AND CLEANING INSTRUCTIONS

Maintenance Instructions for your Premium dVault Mailbox

As with any product exposed to outdoor conditions, your premium dVault mailbox will look and function best if you periodically clean it. The frequency of maintenance varies based on where you live and based on how well your mailbox is protected from weather and sun. Products in harsh weather climates require more frequent care. Generally, if your premium mailbox begins to look dirty or weathered, it’s time to clean it according to the following instructions.

Cleaning powder coated (painted) surfaces:

Rinse surfaces with clean, warm water to remove dirt. Gently clean surfaces with mild soap and water. To remove tough stains or to help restore the original finish, use an automotive wax or a light lubricant such as WD40.