Deposit Vault with Pedestal - Rear Access

FREQUENTLY ASKED QUESTIONS

Do you have a catalog?

dVault has made the environmentally responsible decision not to print paper catalogs. Instead, the company provides detailed product information on dvault.com. This decision helps the environment and reduces costs to all.

How are units shipped?

Smaller locking mailboxes (Mail Protector Vault, Weekend Away Vault, Parcel Protector Vault, Package Drop Vault and Package Drop Vault Plus) ship via Fed Ex Ground. Larger units (Package Service Delivery Vault, Secure Collection Unit, Full Service Curbside Delivery Vault) ship on small pallets via Fed Ex Freight.

When are units shipped?

Most locking mailboxes are shipped within two business days of order receipt.

Advice on finding someone to install a dVault product:

Ask your contractor or handyman. Installation services are also available at The Home Depot or Lowe’s.

Are replacement parts available?

Yes. All dVault units feature replacement parts. Please contact dVault Customer Service.

Will Fed Ex and UPS deliver to dVault mailboxes?

Yes. Simply show the delivery agent where the unit is located and provide written authorization for delivery agent to place packages in dVault unstamped locking mailboxes. Can I cover dVault mailboxes with regular brick, stucco or other materials? Yes, however you must properly prepare all surfaces. Thin brick, stone and other materials may be used allowing your dVault unit to blend into architectural and landscaping themes. Ask your home improvement contractor for specific recommendations. Importantly, do NOT cover the secure-Drop Door with any materials. Doing so will undermine the operation and sealing of the door. Note: Any damage caused by veneeringing or enclosing the unit, or from applying excess pressure to the sides, top, doors, or door mechanisms of the unit will void the warranty on the unit.

Are extra totes available for the Secure Collection Unit (Model DVCS0023)?

Yes. Extra totes are available for purchase. Contact a dVault reseller for pricing.

DEPOSIT VAULT WITH PEDESTAL DVCS0030 INSTALLATION INSTRUCTIONS

Tools and/or Materials Required for recommended Installation:

• (4) 3/8" wedge style concrete anchors and compatible wrench/socket for tightening
• Hammer drill with 3/8" bit
• 20" x 20" minimum cured concrete mounting surface
• Other tools/materials may also be necessary depending upon actual installation.

Installation Procedure:

1. If you are pouring new concrete, follow the concrete manufacturer’s recommendations for pouring a concrete pad. dVault recommends a thickness of 4"-6" to ensure proper anchor function. Allow concrete to fully cure before proceeding.
2. Place the dVault unit in the desired position on your concrete pad. Open the bottom access door and remove the false bottom panel. Mark the locations of the mounting holes on the bottom of the dVault unit into the concrete pad.
3. Using a hammer drill, drill the mounting holes in the concrete pad. Follow the anchor manufacturer’s recommendations for depth.
4. Place the dVault unit over the drilled mounting holes and ensure that all holes line up. Install the wedge anchors and secure.
5. If veneering the unit with brick, stone or other decorative materials, properly prepare all contact surfaces and use manufacturer recommended adhesives. Surface preparation may include lightly sanding contact surfaces only until the shine has become dull or prepare a scratch-coat (contact your materials supplier for proper surface preparation). Do not veneer security-drop/access door(s) or alter the weight of the door mechanism in any way. Doing so will cause the door mechanisms to malfunction.
6. Note: Damage caused by incorrectly veneering or installing the unit will void the unit’s warranty.  Please see our full warranty policy for additional details.

CONCRETE MUST BE BELOW FROST LINE. TAKE CARE NOT TO PUNCTURE WATER SEWER, GAS, CABLE OR TELEPHONE LINES WHEN DIGGING HOLES. IT IS IMPORTANT TO NOTE THAT IT IS NOT THE RESPONSIBILITY OF MAIL CARRIERS TO OPEN MAILBOXES THAT ARE LOCKED, ACCEPT KEYS FOR THIS PURPOSE, OR LOCK MAILBOXES AFTER DELIVERY OF MAIL. The following video links will direct to www.youtube.com. Although we make every effort to ensure these links are accurate, up to date and relevant, dVault cannot take any responsibility for pages or videos maintained by external providers. These videos are offered to the public for information and instructional purposes only, and should not be relied upon as a substitute or replacement for an installation professional. Neither the producers, presenters, nor dVault shall be held liable for any damages arising directly or indirectly from use of this information.

CARE AND CLEANING INSTRUCTIONS

Maintenance Instructions for your Premium dVault Mailbox

As with any product exposed to outdoor conditions, your premium dVault mailbox will look and function best if you periodically clean it. The frequency of maintenance varies based on where you live and based on how well your mailbox is protected from weather and sun. Products in harsh weather climates require more frequent care. Generally, if your premium mailbox begins to look dirty or weathered, it’s time to clean it according to the following instructions.

Cleaning powder coated (painted) surfaces:

Rinse surfaces with clean, warm water to remove dirt. Gently clean surfaces with mild soap and water. To remove tough stains or to help restore the original finish, use an automotive wax or a light lubricant such as WD40.